Terms & Conditions

1. Introduction

These terms and conditions govern your use of Cross Cut Shredding's services and website. By using our services, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of them, you must not use our services.

2. Services

We provide the following document destruction services:

• One-off domestic shredding
• Regular business collections
• Drop-in shredding service
• Secure document storage
• Document scanning services

All services are subject to availability and we reserve the right to modify or discontinue any service without notice.

3. Service Standards

We are committed to providing secure and professional document destruction services:

• All shredding is compliant with BS EN 15713 standards
• Our staff are security vetted and professionally trained
• We provide certificates of destruction for all shredding services
• All shredded material is 100% recycled

4. Pricing and Payment

Prices for our services are as quoted on our website or as agreed in writing. Payment terms are as follows:

• All prices include VAT where applicable
• Payment is required before or upon collection for domestic services
• Business customers may be eligible for credit terms subject to approval
• We reserve the right to change prices at any time

5. Collection and Delivery

For collection services:

• We will agree a collection date and approximate time window
• Access must be provided to collect materials
• Additional charges may apply for failed collections
• We reserve the right to refuse collection if safety or access is compromised

6. Liability

We take all reasonable care to ensure the security and confidentiality of your documents. However, our liability is limited to:

• The value of the service provided
• Direct losses only (not consequential losses)
• Losses arising from our negligence

7. Data Protection

We process personal data in accordance with our Privacy Policy. By using our services, you consent to such processing and warrant that all data provided by you is accurate.

8. Cancellation and Refunds

Cancellation terms vary by service type:

• 48 hours notice required for domestic collection cancellation
• Business service cancellations as per individual contract terms
• Refunds may be subject to an administration fee

9. Changes to Terms

We may revise these terms and conditions at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you.

10. Contact Us

If you have any questions about these Terms & Conditions, please contact us at: